Those Magnificent Bankers And Their Dedication To Clients

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Investment bankers make money and make a shitload of it. The economy may be soaring to dizzying heights, streets can be filled with blood or the country may find itself on the precipice of collapse. Just as well, the ibanker will keep printing money.

Fear not for his or her fate my dear reader. The business is such that there will always be an angle to make money. In the worst of times it only means that some ibankers will be forced to walk the plank. Yet the bank, and the lucky, remaining bankers, will carry on doing what they do best: fill the organisation’s coffers. But only after putting clients’ interest first.

Clients first

As all investment bankers will be quick to tell you, one of the cardinal virtues of the business is dedication to clients.

By putting client first and delivering superior services money will continuously flow in, they say.

I can think of few better examples to illustrate an ibank’s uncanny ability to make money then one of my first advisory projects at Paris Berkeley Capital. The client was a large Qatari bank with an annoying problem. We were the doctor ready to diagnose and take away the pain.

Our opening hours were as follows: anytime, any day, and no appointments necessary. We always made time for clients.

An opportunity knocks

It was a morning like any other. I was in the middle of preparing one of a handful of presentations imminently due when, all of a sudden, Mario, one of the Managing Directors in my team, walks up to me, taps me on the shoulder and asks me to follow him into a meeting. He didn’t have to ask, I brought along a notepad and pen. By now it was second nature. I was so used to being given a shitload of work at any moment that I even carried pen and paper to the toilets.

We took the elevator to the floor reserved for important client meetings. Mario knocked twice and opened the door. We entered the room and proceeded with introductions. The CEO of the Qatari bank struck me as a distinguished  gentleman. I later learned that he was a close confidant of the Emir of Qatar and a very influential man in the Gulf. His countenance suggested to me that the nature of the meeting was of utmost importance so I was particularly attentive from the moment I took my seat…

“Gentlemen, we need your advice in connection with our portfolio of assets,” said the Qatari executive.

That was how the discussion began. The short of it was that the Qatari bank had made some terribly bad investments over the last five years and now needed strategic advice on what to do with the crap they had bought which was festering away inside the organization. They wanted to minimize further losses and to turn around their predicament.

What I assumed would be a regular half hour chat turned into a five-hour marathon meeting. Finally, we got a verbal confirmation that our firm, Paris Berkeley Capital, would be mandated to help them deal with their problematic assets.

Mario was delighted. As for me, I was thoroughly excited about the prospects of working on a new and interesting project. It was the first of its kind for me.

“We will put all our resources to work to ensure you receive the best and most effective advice,” said Mario to the Qatari CEO.

Sweet closing line Mario. I’ll never forget those words: “…all of our resources.” And on that note the meeting came to an end.

Let’s get started

The next day our lawyers started drafting a Mandate Agreement outlining the scope of work and more. When it finally made its way to our team it was time to put in the finishing touches, namely how much we were going to charge the client. That wasn’t for the lawyers to decide but the dealmakers. The draft agreement from the legal team landed in our inbox at exactly 8:33am and at 8:35am Mario yelled out my name from across the room.

“Get over here!”

The fees charged were to be a combination of a retainer, i.e. monthly fee, and a success fee. For the purposes of this post I’ll only touch on the retainer.

I arrived at Mario’s desk.

“Put in £250,000 as a retainer, print it off and bring me a hard copy so I can read everything,” said Mario.

Did I hear correctly? “£250,000 per month?”

“Yes, per month. You want to get paid don’t you?”

Of course you idiot. “Yes. I’m curious though. How do you determine how much to charge for a retainer?”

This is when I learned a very important lesson about high finance.

“It’s not science,” he said. “Look, we can’t bill a client who makes over a billion US dollars in profit each year £25,000 per month. That’s a fucking joke and not worth our time. We’re not some smalltime consultancy from around the corner doing some graphic design work. Building logos or whatever. The very fact that we are an international investment banking powerhouse means we can charge…no, we have to charge a serious fee. High fees mean people take us more seriously and it upholds our image. Beside, we will provide the Qataris the best advisory services in finance.”

The Mandate Letter went back and forth several times between both us and the Qatari bank until it was finally signed. Then it was time for me and Mario to do some £250,000-per-month-retainer-type-of-advisory. I was supremely excited.

To my dismay, however, as soon as work on the Qatari bank project was officially due to start a couple of ‘high priority’ projects came up and I was taken off the project. Another junior banker was asked to look after the Qatari mandate. Oh well. I moved on.

Again, clients first

Three months, and £750,000, later, I was asked to review a presentation that was prepared for the Qatari client.

 

This came out of nowhere.

The document was produced by the project lead whom I didn’t know. The presentation had to be finalised by the end of the day and sent off to Qatar ahead of a call with the client, tomorrow.

Our mandate agreement stipulated that we put in one call per month with the Qataris in order to update them on our findings and make recommendations. The following day marked three months since the mandate began and so a full presentation was required.

I got working right away and put the other eight urgent items on my plate on hold for the moment.

What the…

As I went through the presentation I was shocked to find countless simple and amateurish mistakes, errors and typos. It’s due tomorrow and this is the state it’s in? Who the hell worked on this? 

I found out exactly who it was.

His name was Matt and he was a 22-year old analyst we had just hired three months earlier – right after signing the mandate. With occasional supervision from a Vice President whom Matt met with once a week this was “all of our resources” put to work. We were charging the Qataris £250,000 per month to have a 22-year old recent college grad, getting paid £4,000 to £5,000 per month, and with next to zero experience, do 98% of the work. The remaining 2% was carried out by a VP who jumped on the monthly update calls and said a few things here and there.

Ah, investment banking…

{ 12 comments… read them below or add one }

Adil Moosa January 22, 2013 at 5:46 am

I can relate to this so well. I’m in my penultimate year at uni, currently interning for a firm charging me out to clients at 10 times my wage! Great blog too, mate.

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scandiviki January 22, 2013 at 6:05 am

Great post!

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The ibanker January 22, 2013 at 7:40 am

Thanks!

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Hassan Murtaza January 22, 2013 at 9:23 am

Reminds me of monkey business, and Gator’s persistence with clients, squeezing each and every penny out of what’s available.

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Nathaniel Simmons January 22, 2013 at 9:42 pm

Good one, you always deliver!

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am January 23, 2013 at 5:46 am

I went to store once to buy a shirt, I saw one for $60 that I liked, took it to the register and the cashier said “oh, this item is on sale, it’s only $30.” So I was like “oh that’s good.” But later I realized that I wanted it to be a $60 shirt, the price was why I picked it.

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The ibanker January 24, 2013 at 4:31 am

The psychology behind it is fascinating!

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Beck75 January 23, 2013 at 9:21 pm

That part of the world was pillaged on these retainers for years. It’s died down a bit but we’ll be getting those mandates again in no time. Like the last guy said, when they’d rather pay $60 instead of $30 for a $2 shirt, you gotta charge $60 :)

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Ying Ying S. January 28, 2013 at 1:37 pm

There are so many interesting things in this story!
1. The reputation of the firm is a significant proportion of the cost charged to the client.
2. After charging such high prices, quality is expected.
3. Clients seem to not know that most of the work is being done by analysts.
4. The most valued skill is getting business (i.e. the contact to Qatari bank in this story), instead of Excel and Power Point work.

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LDN Banker February 4, 2013 at 4:41 am

hehe, you think excel and power point is real / valuable work…….

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Buy Side Clyde February 5, 2013 at 9:18 am

You can always find someone off the streets to build spreads for you. The originator, however, is king. That being said, early on in your career excel and power point skills developed in banking become an invaluable asset. You realize this once you leave the sector.

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SofiaM January 30, 2013 at 8:50 pm

This post is 100% true. We forgo clients that pay $10,000 monthly retainers because of the “image” that it won’t be quality. But these days, unless you are led with a big name partner or a big reputation for a big client, many clients won’t pay that anymore.

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